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Frequently Asked Questions
Frequently asked questions
General
- 01Yes — OFF THE TEE is building a growing range of stylish golfwear and everyday-ready pieces. You can expect fresh additions alongside our core collection, all designed to keep things comfortable, coordinated, and easy to wear. If there’s something you’d love to see next, we’d love to hear from you.
- 02Our polos are designed with a comfortable stretch fit, so they work well for different body shapes. As a quick guide, a 32–34 inch chest suits Small, 36–38 inch suits Medium, and a 40–42 inch chest suits Large. If you’re between sizes, go with the fit you prefer, and if you need help after ordering, just get in touch.
- 03To start a return, email paul@ottgolfwear.com with your order details. Returns are covered by our 30-day return policy and sent back by post. If an item is faulty, you’ll receive a full refund. If you need help with a size swap, drop us a message and we’ll guide you through the next step.
- 04Yes, we offer financial and other reward incentives for anyone who helps spread the word about OTT through our affiliate program. The more friends you introduce to OTT, the better the rewards. Send us a message if you'd like to get involved!
- 05Absolutely. Our gear is made for golfers who want style and comfort wherever the day takes you. Wear it on the course, out for lunch, at a BBQ, or just when you want an easy, polished look. That’s the beauty of versatile golfwear, isn’t it?
- 06The Eden Dora Trust is a charity that funds research for Encephalitis, a serious brain inflammation. The Trust supports children and families affected by this illness through information, research, and rehabilitation. Off The Tee Ltd donates 5% of its profits to this charity annually and hosts golf events to raise awareness and funds. To donate or get involved, visit www.edendoratrust.org.
- 07If you’re not in when delivery is attempted, the courier will usually leave a card or tracking update with the next steps. Check the details carefully so you can rearrange delivery or collect your parcel as soon as possible.
- 08To keep your gear looking sharp, wash it inside out on a cool cycle with similar colours and avoid high heat when drying. A little care goes a long way with performance fabrics and printed details.
- 09If you need to make a change, contact us as soon as possible after ordering. We’ll do our best to catch it before dispatch, but once an order has been packed or sent out, we may not be able to amend it.
- 10We accept major credit and debit cards, Apple Pay, Google Pay, PayPal and Klarna. All prices are shown in GBP, so checkout is quick and straightforward.
- 11Yes. Once your order has been dispatched, we’ll email you with your confirmation and any available tracking details. If it doesn’t appear in your inbox, it’s worth checking your spam folder too.
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